Fly99 takes the privacy of every member seriously. This Privacy Policy explains the types of data we collect, why we need it, how we protect it, and your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA). Please read this document carefully.
All fly99 members' personal data is encrypted using 256-bit SSL and stored on secure servers. No unauthorised third party can access your information.
You have the right to access, correct, or request deletion of your personal data at any time. fly99 respects your rights as a data subject under Malaysia's PDPA.
Fly99 has never sold and will never sell your personal data to advertisers or data brokers. Your data is used solely for platform operational purposes that you agreed to at the time of registration.
All of fly99's data handling practices comply with Malaysia's Personal Data Protection Act 2010. We review and update this policy periodically to ensure ongoing compliance.
Fly99 only collects data that is strictly necessary to deliver our services. We do not collect irrelevant or excessive information from our members.
You may withdraw your consent to receive marketing communications from fly99 at any time, either through your account settings or by contacting our customer support team.
Important Note: This Privacy Policy forms part of fly99's Terms & Conditions and applies to all users of the fly99 platform, including the fly99.life website and fly99 mobile app. By using the fly99 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue your use of fly99's services.
Fly99 ("we", "the platform") is fully committed to protecting the privacy of every member and user on our platform. We understand that your trust is the foundation of the relationship we build together — and that trust begins with transparency about how we handle your personal data.
This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection, processing, and storage of personal data in Malaysia. fly99 complies with all seven data protection principles set out in the PDPA: the General Principle, the Notice and Choice Principle, the Disclosure Principle, the Security Principle, the Retention Principle, the Data Integrity Principle, the Access Principle, and the Principle on Transfers of Personal Data to Places Outside Malaysia.
As an online Sports Betting and casino platform operating exclusively for users in Malaysia, fly99 handles sensitive data including financial information and transaction records. We take this responsibility very seriously. Our data security systems are designed to ensure your information is protected at the highest level technically and organisationally achievable.
Effective Date: This Privacy Policy is effective from January 2026. Members will be notified of any material amendments via an in-platform notice or email. Continued use of the fly99 platform after any amendments constitutes acceptance of the updated policy.
Fly99 collects several categories of personal data necessary to provide a comprehensive, secure, and legally compliant online Sports Betting and casino service. Below is a full overview of the data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (MyKad), gender, nationality | Mandatory – KYC verification |
| Contact Information | Email address, mobile phone number, residential address in Malaysia | Mandatory – account communications |
| Financial Information | Digital wallet account numbers (TnG, GrabPay, Boost, ShopeePay, DuitNow), bank account numbers (FPX), deposit & withdrawal records | Mandatory – transaction processing |
| Betting Data | Betting records, game types, wager amounts, wins and losses, selected markets | Mandatory – platform operations |
| Technical Data | IP address, device type, web browser, operating system, login session data | Essential – security & fraud prevention |
| Usage Data | Pages visited, time spent, game preferences, in-platform click records | Optional – experience enhancement |
| Communication Data | Live chat conversation records, customer support emails, feedback and complaints | Mandatory – supporting records |
Fly99 does not collect sensitive personal data such as medical information, religious beliefs, or political views. Biometric data is only collected if you use the fingerprint or facial recognition login feature on your own device — this data is processed locally on your device and is not transmitted to fly99's servers.
Fly99 collects your personal data through several different methods throughout your interactions with our platform:
Fly99 uses collected personal data only for legitimate, stated purposes listed below. We do not use your data for any other purpose without first obtaining your additional consent:
With your consent, fly99 uses your contact information to send you details about promotions, new bonuses, and exclusive fly99 offers via email or SMS. You may withdraw this consent at any time through the unsubscribe link in any marketing email or via the communication settings in your fly99 account.
Data Minimisation Principle: fly99 adheres to the PDPA's purpose limitation principle — data collected for one purpose is not used for an unrelated purpose without your consent. For example, your betting records are not used for marketing profiling without your explicit consent.
Fly99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where fly99 may need to share your data with other parties for legitimate operational purposes:
| Data Recipients | Data Shared | Purpose |
|---|---|---|
| Payment Processors (TnG, DuitNow, GrabPay, FPX, etc.) |
Transaction details, amounts, member name | Processing MYR deposits and withdrawals |
| Identity Verification Provider | MyKad copy, KYC information | Member identity verification (AML/KYC) |
| Cloud & Infrastructure Service Providers | Account data, transaction records (encrypted) | Platform data storage and processing |
| Third-Party Game Providers | Member ID, betting records for related games | Providing Live Casino games and slots |
| Malaysian Authorities (Police, MACC, BNM, etc.) |
Data relevant to the investigation | Malaysian legal compliance (where required) |
| Legal Advisors & Auditors | Data required for advisory purposes or audits | Legal compliance and financial audits |
All third-party service providers with whom fly99 shares data are bound by data processing agreements that require them to handle your information in accordance with data protection standards comparable to Malaysia's PDPA. fly99 is not responsible for the privacy practices of third-party providers who maintain their own independent privacy policies.
In the event of a company merger, acquisition, or asset sale, members' personal data may be transferred to the successor entity as part of the business assets. Members will be notified of such changes and their data rights within a reasonable timeframe.
Fly99 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or unintended disclosure. These measures include:
All data transmitted between your browser or app and fly99's servers is encrypted using TLS 1.3 with 256-bit encryption — the same security standard used by leading financial institutions.
2FA is available for all fly99 accounts. When enabled, an additional verification code is required at login, providing a significant extra layer of security for your account.
Access to members' personal data by fly99 staff is restricted to individuals who require it to perform their duties (least privilege principle). All access is logged and monitored.
Fly99 conducts regular penetration testing and vulnerability assessments carried out by independent third parties to identify and address potential security weaknesses before they can be exploited.
While fly99 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. In the event of a data breach affecting your information, fly99 will notify you and the relevant authorities within the timeframe required by law, and will take immediate steps to contain the impact.
Fly99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. fly99's data retention policy is as follows:
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally. The deletion process uses methods that ensure the data cannot be recovered.
The fly99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members interact with our services. The following are the types of cookies we use:
These cookies are essential for the basic operation of the fly99 platform and cannot be disabled. They include session cookies that keep you logged in, security cookies that prevent CSRF attacks, and cookies that store your language preferences. Without these cookies, the fly99 platform cannot function properly.
These cookies help fly99 understand how users interact with the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This information is used to continuously improve the platform. Analytics data is collected in aggregate and does not directly identify individuals.
These cookies allow fly99 to save your preferences, such as your preferred odds format (decimal, fractional), favourite sports, and display settings. Disabling these cookies does not affect core platform functionality, but it does mean you will need to reset your preferences each time you visit.
Cookie Management: You can manage or disable cookies through your web browser settings. However, disabling all cookies may affect the functionality of the fly99 platform. For detailed instructions on managing cookies in Chrome, Firefox, Safari, or Edge, please refer to the help documentation of the respective browser.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by fly99. Below is a summary of those rights and how to exercise them:
You have the right to obtain a copy of the personal data fly99 holds about you. Access requests will be fulfilled within 21 business days.
You have the right to request correction of any inaccurate or incomplete personal data. Corrections will be made within 21 business days.
You may request the deletion of your data under certain circumstances. This right is subject to applicable legal retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
In certain circumstances, you may request that fly99 restrict how we process your personal data while your request is being investigated.
For processing based on consent (such as marketing), you may withdraw your consent at any time without affecting the validity of any processing carried out prior to withdrawal.
To exercise any of the above rights, contact fly99's Data Protection Officer by email at support@fly99.life with the subject line "PDPA Data Rights Request". Please include your fly99 account number and a description of your request. fly99 will acknowledge receipt within 3 business days and complete the request within 21 business days. In complex cases, this period may be extended to up to 30 days, with notice provided to you.
Fly99 services are intended for individuals aged 18 and above only. fly99 does not knowingly collect or process personal data of anyone under the age of 18. Account registration by minors is strictly prohibited.
Should fly99 discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered a fly99 account without authorisation should contact us immediately at support@fly99.life.
Fly99 uses an age verification system at registration and reserves the right to request identity document verification (MyKad) at any time. Accounts that fail to verify a valid age (18 and above) will be suspended and all funds in the account will be frozen until verification is completed or returned to the original deposit method.
As an online platform, some of the infrastructure service providers used by fly99 may store or process data on servers located outside Malaysia. Where the transfer of personal data overseas is necessary, fly99 ensures it is only carried out to countries or entities that provide a comparable level of data protection to Malaysia's PDPA, in line with Part VIII of the PDPA 2010.
The safeguards fly99 applies to international data transfers include standard data processing agreements that bind service providers to equivalent data protection standards, encryption of data in transit, and strict access controls based on operational need.
Although data may be stored on servers outside Malaysia, your rights under Malaysia's PDPA remain fully intact and fly99 remains fully responsible for the protection of your personal data regardless of where it is physically stored.
If you have any questions, concerns, or complaints regarding how fly99 handles your personal data, or if you wish to exercise any of your PDPA rights, please contact us through the following channels:
Fly99 aims to respond to all privacy enquiries within 3 business days. For formal PDPA data rights requests, we will fulfil the request within 21 business days as outlined in section 9 of this document.
If you are dissatisfied with fly99's response to your privacy inquiry or complaint, you have the right to escalate the matter to the Department of Personal Data Protection (JPDP) Malaysia, which is the regulatory authority overseeing PDPA compliance in Malaysia.
Frequently asked questions about privacy and data protection at fly99.
Fly99 protects your privacy with 256-bit SSL encryption, full PDPA compliance, and a firm no-data-sale policy. Register now and enjoy a safe, trusted Malaysian Sports Betting & casino platform.